jilievopk Privacy Policy — Your Data, Your Rights, Our Responsibility

This Privacy Policy explains how jilievopk ("jilievopk", "we", "us", "our") collects, uses, stores, and protects personal information relating to users of the jilievopk platform — including the website at jilievopk.app, any mobile applications, and all associated services ("the Platform"). The term "you" refers to any person who visits, registers on, or uses jilievopk.

jilievopk is focused exclusively on the Pakistani market. This policy reflects our obligations under applicable data protection principles and our genuine commitment to treating Pakistani players' personal information with the care and respect it deserves.

By creating an account on jilievopk or continuing to use the Platform, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree with this policy, please do not register or continue using jilievopk.

jilievopk collects only the personal data that is necessary and proportionate for the purposes of operating the Platform and fulfilling our regulatory obligations. We do not collect data speculatively. The categories of personal data we collect are as follows:

Data You Provide Directly

Data Collected Automatically

When you use jilievopk, we automatically collect certain technical and behavioural data that helps us operate and improve the Platform:

• Device data: Device type, operating system, browser version, screen resolution, and language settings.
• Connection data: IP address, approximate geographic location (city level), and network type.
• Session data: Pages visited, features used, session duration, betting and gaming activity logs, and deposit/withdrawal records.
• Cookie data: See Section 6 for full details of the cookies jilievopk uses and how you can manage them.

Data from Identity Verification (KYC)

To comply with financial crime prevention requirements and to verify that all members are aged 18 or over, jilievopk may collect copies of your Pakistani CNIC or passport and proof of payment method ownership during the identity verification process. These documents are stored securely and are used only for verification and compliance purposes.

jilievopk uses personal data collected from members for the following specific, documented purposes. We rely on one or more of the following legal bases for each category of processing:

• Account creation and management: To register you as a jilievopk member, manage your account, process your deposits and withdrawals in PKR, and maintain your betting and gaming history. Legal basis: Contractual necessity.
• Identity and age verification: To confirm you are 18 or above and to verify your identity in line with applicable Know Your Customer requirements. Legal basis: Legal obligation.
• Payment processing: To facilitate PKR deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and Visa/Mastercard. Legal basis: Contractual necessity.
• Customer support: To respond to your queries, investigate complaints, and resolve disputes. Legal basis: Contractual necessity and legitimate interest.
• Security and fraud prevention: To monitor for suspicious activity, protect the integrity of the jilievopk platform, and prevent money laundering, multi-accounting, and bonus abuse. Legal basis: Legal obligation and legitimate interest.
• Responsible gaming: To monitor for signs of problem gambling behaviour and to apply deposit limits, self-exclusions, and other protective measures as required. Legal basis: Legal obligation and legitimate interest.
• Platform improvement: To analyse how members use jilievopk, identify technical issues, and improve the user experience — including game selection, navigation, and mobile performance. Legal basis: Legitimate interest.
• Marketing communications: To send promotions, bonus offers, and platform news to members who have consented to receive them. Legal basis: Consent (always opt-in on jilievopk).

jilievopk does not use your personal data for any automated decision-making that produces significant legal effects for you, except in cases where it is necessary for fraud prevention or responsible gaming compliance — and in those cases, you always have the right to request human review of the decision.

jilievopk does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. This is an unconditional commitment. Your data is shared only in the following specific, limited circumstances:

Payment Processors

When you make a deposit or withdrawal, jilievopk shares necessary transaction data with our payment processing partners — including Easypaisa, JazzCash, NayaPay, SadaPay, and our card processing gateway. This sharing is limited to the minimum data required to complete the transaction. All payment partners are contractually bound to handle your data in accordance with applicable data protection standards.

Identity Verification Partners

For KYC verification, jilievopk may share your identity documents with a certified third-party identity verification provider. This provider processes your documents solely for the purpose of identity verification and is not permitted to retain or use your data for any other purpose.

Regulatory and Law Enforcement Authorities

jilievopk will disclose personal data to regulatory authorities, law enforcement agencies, or financial crime prevention bodies when legally required to do so, or when jilievopk believes in good faith that disclosure is necessary to prevent illegal activity, enforce our Terms and Conditions, or protect the rights and safety of other members.

Technology Service Providers

jilievopk uses third-party technology providers for certain operational functions — including cloud hosting, customer support software, and platform analytics. These providers act as data processors on jilievopk's behalf and are permitted to use your data only to provide the specific service contracted. All such providers are subject to data processing agreements that require them to maintain appropriate security standards.

jilievopk implements a layered security architecture designed to protect your personal data from unauthorised access, disclosure, alteration, and destruction. Our security measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and jilievopk's servers.
• Encrypted data storage for sensitive personal data including identity documents and payment references.
• Role-based access controls — jilievopk staff can only access personal data that is directly relevant to their job function. No employee has unrestricted access to the full member database.
• Two-factor authentication available for all jilievopk member accounts — strongly recommended.
• Continuous security monitoring with automated alerts for unusual account activity, including logins from new devices or locations, and unusual withdrawal patterns.
• Regular penetration testing conducted by independent cybersecurity professionals to identify and remediate vulnerabilities before they can be exploited.
• Staff security training — all jilievopk employees who handle personal data receive regular training on data protection obligations and secure data handling practices.

Despite these measures, no online platform can guarantee absolute security. In the event of a confirmed data breach affecting your personal data, jilievopk will notify you within 72 hours of discovery, specifying what data was affected and what protective steps you should take.

You also have a role in protecting your jilievopk account. Use a strong, unique password. Enable two-factor authentication. Never share your login credentials. Contact support@jilievopk.app immediately if you suspect your account has been accessed by someone else.

jilievopk uses cookies and similar tracking technologies on its platform. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies help jilievopk remember your preferences, keep you logged in securely, and understand how the platform is being used.

You can manage your cookie preferences at any time by adjusting your browser settings. Disabling essential cookies will prevent jilievopk from functioning correctly. Disabling all other cookies will not affect your ability to bet, play, deposit, or withdraw on jilievopk — it will simply reduce the platform's ability to remember your preferences and improve based on usage data.

As a jilievopk member, you have the following rights in relation to the personal data jilievopk holds about you. To exercise any of these rights, contact us at privacy@jilievopk.app. We will respond within 30 days and will not charge a fee for standard requests.

jilievopk retains personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations.

• Active account data: Retained for the duration of your jilievopk account and for a period of 5 years after account closure. This is required by financial crime prevention regulations applicable to online gaming and payment processing in Pakistan.
• KYC documents: Retained for 5 years after account closure in accordance with anti-money laundering record-keeping requirements.
• Betting and transaction records: Retained for 5 years after account closure for regulatory audit purposes.
• Customer support communications: Retained for 2 years after the matter is resolved, to facilitate reference in any future related inquiry.
• Marketing preference records: Retained for 2 years after you last interacted with jilievopk, even if you have opted out of communications — to demonstrate that jilievopk respected your preference.
• Analytics data: Anonymised aggregated analytics data may be retained indefinitely as it cannot be linked to any individual member.

When data reaches the end of its retention period, jilievopk securely deletes or anonymises it in accordance with our data disposal procedures.

jilievopk is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If jilievopk discovers that personal data has been collected from a minor, the relevant account will be closed immediately, all data will be deleted, and any deposits will be returned to the payment method from which they originated.

jilievopk uses age verification controls during registration and during the KYC process to prevent minors from accessing the platform. These include CNIC-based age checks and payment method ownership verification.

jilievopk does not include links to third-party websites or services within its platform. All links on jilievopk point to pages within jilievopk.app itself. This policy removes the risk of jilievopk inadvertently directing members to third-party sites that may have different — potentially less protective — privacy practices.

If in future jilievopk includes any link to a third-party resource, this Privacy Policy will be updated to specifically identify that third party and describe their data practices in relation to jilievopk members.

jilievopk reviews this Privacy Policy regularly and may update it to reflect changes in our data practices, changes in applicable law, or improvements to the clarity of how we explain our practices to Pakistani members.

When material changes are made to this Privacy Policy, jilievopk will notify registered members by email to the address on file, with a minimum of 7 days' notice before the change takes effect. The "Effective date" at the top of this page will be updated to reflect the date on which the revised policy takes effect.

Minor clarifications that do not substantively change your rights or jilievopk's obligations may be made without advance notice and will be reflected by an updated effective date.

jilievopk has a designated privacy contact for all data protection queries and complaints. If you have a question about this Privacy Policy, want to exercise any of your data rights, or wish to raise a privacy complaint, please contact us using the details below:

• Privacy email: privacy@jilievopk.app
• General support email: support@jilievopk.app
• Live chat: Available on jilievopk when logged in, 24 hours a day, 7 days a week
• Response languages: Urdu and English
• Response time: Privacy requests acknowledged within 5 business days; substantive response within 30 calendar days

If you submit a privacy complaint and are not satisfied with jilievopk's response, you may escalate the complaint to the relevant data protection authority in Pakistan. jilievopk will cooperate fully with any regulatory investigation.

jilievopk takes all privacy complaints seriously. Internally, any complaint involving a potential data breach or significant privacy risk is escalated to senior management within 24 hours and handled as a priority matter.